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 FAQ |
1) How do I determine which Emerson Process Management representative serves my territory?
Click here to go to
The North America Emerson Process Map
Northeast Controls serves New York State (excluding New York City), Western Massachusetts and Southern Vermont.
2) How can I contact or place an order with Northeast Controls?
For phone, fax, email information click
here
Email us at info@northeastcontrols.com
3) What are Northeast Controls' hours of operation?
Each of our 3 sales offices are open 8 am through
5 pm, closed weekends and holidays.
Click here to find us -for our locations and directions to the office in your area.
4) How do I get directions to Northeast Controls?
Click on to find us to get directions and maps to our three offices.
5) Does Northeast Controls offer training classes or seminars?
Northeast Controls offers customized training solutions depending on your need.
Please contact
sales@northeastcontrols.com.
For an updated Emerson Educational Services Course Catalog, and an updated list of training courses available through Emerson Process Managment, please see the following link to Emerson Process Management.
6) How do I get technical help with my product?
Email sales@northeastcontrols.com and be sure to include your name, your company name and phone number.
7) How do I resolve billing inquiries ?
Call or Email
Pamela J. Patrick: Accountant
Clifton Park, NY
Phone: 518-664-0233
E-mail: pam.patrick@northeastcontrols.com
or
Joy Mitchell: Accountant
Clifton Park, NY
Phone: 518-664-0234
E-mail: joy.mitchell@northeastcontrols.com
8) Who do I contact to have a valve repaired?
Please contact the main number of the NCI office closest to you. Click here
to find us
9) How do I send my comments to Northeast Controls on our products or services?
Email comments to info@northeastcontrols.com
and please be sure to include the following information: your name, your company name, and your phone number.
If you wish to complete our customer survey click here to complete a survey for Controls Systems-
Click here to take CS survey
If you wish to complete our customer survey click here to complete a survey for Valves and Regulators-
Click here to take VR survey
10) How do I become a new customer of Northeast Controls?
Click on New Customer Credit Application to complete
a credit application for Northeast Controls.
11) What credit cards does Northeast Controls accept as payment?
Northeast Controls accepts MasterCard, Visa and American Express.
12) How can I get catalogs, sizing programs and other product literature?
Click here to request Literature
13) What products and services does Northeast Controls have to offer?
Click on
Solutions to learn more about what we do
at Northeast Controls.
14) How do I get on your mailing list to keep updated on information
regarding literature and training for Northeast Controls?
Email your name and address to info@northeastcontrols.com
15) Does Northeast Controls have a commitment to quality?
Yes, we are 9001:2000 ISO Certified. Click here to see our ISO certificate
Click here to see "Northeast Controls Quality Policy".
To be contacted by a Northeast Controls Sales Representative, email your name and address to sales@northeastcontrols.com
or call (518)664-6600 for our Clifton Park, NY Office
(716)831-1960 for our Buffalo, NY Office
(585)427-7870 for our Rochester, NY Office.
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