Customer Feedback

Northeast Controls values your business. If you would like to provide any input or feedback on how we can improve our products and services to better meet your business needs, please feel free to participate in our On-Line Customer Survey by clicking on the following link: http://www.surveymonkey.com/s/B8Y62RP

The employees and management of Northeast Controls are committed to being the premier local supplier of process control and automation solutions by providing outstanding customer service through our continuous commitment to operational excellence, superior engineering, and technical expertise. Northeast Controls maintains ISO9001:2008 Certification, and as part of our Quality Management System we conduct annual surveys of our customers to measure our performance to your business needs and expectations. 

In 2010, we are pleased to report that 190 customers responded to Northeast Controls' Customer Satisfaction Survey. A summary of our 2010 Customer Survey Results is found below:

• Over 96% of our customers responded they were either "Very Satisfied" or "Somewhat Satisfield" with the ease of reaching a Northeast Controls Salesperson or Engineer.
• Over 94% of our customers indicated that they were "Very Satisfied" or "Somewhat Satisfied" with Northeast Controls' ability to provide them with innovative solutions to their needs and requirements.
• Over 93% of our customers indicated they were "Very Satisfied" or "Somewhat Satisfied"with Northeast Controls meeting our commitments, and
• Over 94% also indicated that they were likely to recommend Northeast Controls to a friend or colleague. 

Over 100 customers also took the time to also comment on Northeast Controls performance. When questioned on what would they tell a friend or colleague about Northeast Controls, customers commented:

"When I need service, they respond quickly..."

"They are very easy to work with, reliable, and produce results..."

"Good products, talented staff, attentive to customers..."

"Requests are always responded to quickly and efficiently at all levels of the organization..."

"Good Business Partner. They take care of their customers..."

"I have worked with Northeast Controls for over 30 years and they provide great equipment and service..."

"Supportive and willing to help us improve our facility..."

"Preferred Supplier. First rate company. I don't need a second source as they always meet my control valve needs and applications..."

"They know our business...."

"Great Customer Service, Over and Over Again..."

"Northeast Controls' Customer Service is beyond any I've ever seen in industry. Their product knowledge and availability are a tribute to their commitment to customer satisfaction..."

"Always willing to go the extra mile."

"Their Customer Service is second to none..."

We value the time our customers spent completing these surveys, and have incorporated your feedback and verbatim comments into Northeast Controls' 2010 Continuous Improvement Initiatives.

If you would like to send any comments to Northeast Controls concerning our products, services, or overall performance, feel free to send an email to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Please be sure to include your name, company, email, and your phone  number so that we can follow up with you. Thank you.